Terms & Conditions
Starter Kit 30-day Guarantee
Our starter kits are the perfect way to begin your journey to wellness and we know you’ll love them as much as we do. If you’re not satisfied, we are offering a 30-day money back guarantee.
Contact our customer care team here within 30 days of your online purchase being delivered for a full refund of your starter kit (less shipping).
Offer applies to first-time customers only. Refund is limited to one starter kit per person. We can only offer refunds for Australian bank accounts but will offer credits for international orders. Refund excludes shipping costs
This guarantee is active from 4th July 2024
Roogenic Leaf Society & Subscription Terms and Conditions
Leaf Society is a monthly subscription service where members will receive an exclusive, limited edition loose-leaf tea blend every month.
Roogenic also offers a subscription service on all of their products, this is a monthly service and has a minimum contract term of 4 months.
Subscription Details
- Become a Member: By purchasing a Roogenic Leaf Society product, you become a valued member of Roogenic’s Leaf Society for a fee of $35 per month per Leaf Society product, plus shipping charges.
- Free Infuser: Leaf Society members will receive a complimentary signature Roogenic ball infuser with their first Leaf Society purchase.
- Product Selection: Each month Leaf Society members will receive a mystery limited-edition loose-leaf tea blend in a reusable Roogenic green tin with a complimentary brew guide.
Payment and Billing
- Subscription Fee: Subscription fees will be charged to your chosen payment method every 30 days unless you choose to pause or cancel your subscription.
- Shipping Fee: Charges for shipping will apply to each month’s shipment in accordance with Roogenic’s domestic and international shipping charges. See our delivery services here for more information.
- Discount Codes: Discount codes, including Roogenic Roowards vouchers, cannot be applied to Leaf Society purchases.
- Refunds/Exchanges: Leaf Society purchases are not eligible for refunds or exchanges. See “Managing Your Subscription” below for more information about subscription cancellation eligibility.
Managing Your Subscription
- Change of Billing Information or Delivery Address: To manage the billing information and/or the delivery address associated with your subscription, login here. Changes to billing information or delivery addresses must be processed before the next billing cycle to apply. Unfortunately, we cannot guarantee the change of delivery address if a payment has already processed. To enquire about changing the delivery address of a subscription in which the payment has already processed, please contact our Customer Care team at 1300 133 480 or customercare@roogenic.com.au.
- Combine with other Roogenic Subscriptions: Leaf Society orders can ship with other Roogenic subscriptions. To match the shipping date of all your existing subscriptions, login here and select ‘Manage’.
- Pause or Cancel: You are locked into 4 minimum payments prior to being able to cancel your subscription. You are welcome to edit your order frequency or subscription product at anytime. Note: Pauses and cancellations must be processed before the next billing cycle to avoid charges and dispatching for the subsequent month. Once a payment has processed, we cannot guarantee the ability to pause or cancel your subscription as the order may have already dispatched. Upon cancellation, you will no longer receive monthly deliveries, and your subscription will terminate at the end of the current billing cycle. To manage a subscription, login here.
Modification of Terms
The Leaf Society reserves the right to modify, update, or terminate the terms and conditions of the subscription service at any time.
Members can rest assured that changes to terms and conditions will be communicated to Roogenic email subscribers and through our website.
Sleep Tea Guarantee
We know you'll love our Native Sleep Tea, Native Relaxation Tea and Menopause Night Tea as much as we do. If you're not satisfied after 14 days of using our sleep teas, we are offering you your money back.
Contact our Customer Care team here within 45 days of your online purchase for a full refund on any Roogenic sleep product (Excludes shipping change). Refund available exclusively for Roogenic Native Sleep, Native Relaxation and Menopause Night products.
Offer applies to first-time online purchases only. Refund is limited to one sleep product. We can only offer refunds for Australian bank accounts but will offer credits for international orders.
This guarantee is active from the 1st of June 2022.
WIN a $1000 Roogenic Gift Card
We love a good bedtime story and we want to hear from you. Tell us about your experience with our sleep products for a chance to win a $1000 Roogenic gift card.
How to enter:
- Call us on 1300 133 480 (option 3)
- In your message, answer the following questions:
What did you struggle with before trying our sleep products?
What improvements did you notice after using your Roogenic sleep tea or powder?
Why do you recommend Roogenic to others?
Our Customer Care team will contact the winner to arrange the prize collection.
Competition ends 31/12/2024 at 11:59pm AWST.
Free Tea Bag Sample
Free Teabag sample is a single tea bag of one of our core range blends as pictured, unless otherwise mentioned.
Online Promotions
Online discounts apply to Roogenic's online store only. Fremantle Markets and Roogenic stockists will have their own promotions.
2023 Roogenic Investor Perks
| Tier 1 ($250+) | 10% off Roogenic Products* |
| Tier 2 ($500+) |
10% off Roogenic Products* Limited Edition Golden Sleep Tea** |
| Tier 3 ($1000+) |
10% off Roogenic Products* Limited Edition Golden Sleep Tea** Reusable Roogenic Tea Tumbler** |
| Tier 4 ($2500+) |
10% off Roogenic Products* |
| Tier 5 ($5000+) |
10% off Roogenic Products* |
| Tier 6 ($10,000+) |
10% off Roogenic Products* |
Discount codes and free product codes cannot be combined with other discount codes and/or free product codes.
All perks are limited to the email address associated with the investor's 2023 Birchal investment. To update your contact details with Roogenic or to ask any questions, reach out to our Customer Care team at customercare@roogenic.com.au or 1300 133 480 (8am-2pm AWST).
To claim your perks, see your email inbox. Be sure to check the junk or spam folder. If you cannot find the investor perks email from us, reach out to our Customer Care team at customercare@roogenic.com.au or 1300 133 480 (8am-2pm AWST) for further assistance.
*10% off discount codes are valid until 20/5/2024 at 11:59pm AWST.
**Free products are limited to 1 per investor and exclude the price of shipping.